Sharp’s Brewery was founded in 1994 with the aim of producing high quality cask beer. The business has been extremely successful and the acquisition of the business by Molson Coors has turned the company’s flagship brand Doom Bar from a successful regional brand into the no 1 amber ale in the UK today.
Tanist has supported the company throughout this journey, working with the founders to develop their first electronic management system (we supplied their first ever PC!) to now working with the IT function of Molson Coors in supporting the effective management of the IT requirements at the brewery and offices in North Cornwall.
“The ability to understand our growing needs”
Tanist have provided Sharp’s with broad ranging support services for many years and have great knowledge of our systems as well as the ability to understand our growing needs. The type of support they provide is essential to running a business of our size.
– Maria Broadhurst, Head of Finance
Tanist function as local support for the operation that Sharp’s has now grown into. We provide day to day support and management of the networking and office productivity tools including the introduction, implementation and management of the company’s VOIP telephony system utilising systems from Tanist’s partner supplier 3CX.
We provide effective management of the cyber security for the site and were recently instrumental in ensuring that the company was able to defend itself against a challenging cyber-attack. The monitoring and protection systems in place ensured that early warning was given of the potential breach and Tanist were able to deliver immediate on-site support to ensure there was minimum disruption to normal working.
The services Tanist provide are delivered under their Managed Terms Agreement where the company works with Tanist to estimate the amount of support hours required on a monthly basis. This support allowance includes onsite visits that ensure a full preventative maintenance schedule is in place and documented and in addition, users have access to an onsite technical presence to address their individual requirements. The engineering presence is backed up by Account Management support to ensure the customer always receives the attention they deserve.
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