Property Lettings Management System
Holiday property lettings agencies need powerful bookings and administration systems; ones that support customer experience across multiple media and operate seamlessly with back office processes. The Tanist BookworX system is a fully integrated holiday property management system that includes a wide range of bookings, management, accounting and reporting functionality to meet all your business operation needs and keeps your customers satisfied.
The BookworX system is currently in an early development phase and is planned for release later in the year. Contact us to register your interest.
The BookworX suite of functionality will include:
- Bookings Management - for tenants owner and maintenance dates, payment records (including deposits and refunds), correspondence templates, testimonials and history of changes.
- Detailed Property Record Keeping - supporting the availability and bookings calendar, maintenance, contacts list and history of changes.
- Customer Relationship Management - covering tenants, brochure requests, marketing subscriptions and marketing / promotions email generation using templates.
- Reporting and Management Information - generating client & property dashboards, statements, bookings history, income & expenditure, bank reconciliation, bookings versus income analysis.
- Payment and Management Accounting - functionality for recording all receipts and payments from and to tenants, owners, suppliers and agency management.
- Multiple Level Access – allowing tiered and secure access to all records for administration and management information and functionality.
- Telephone Integration - allowing integrated phone systems and the BookworX aplication to work together to present call handlers with advance information regarding incoming callers.
- Knowledge Hub – providing key policy or service information as well as local attractions, events and activity lists.
- Online Integration – API allowing BookworX to be integrated into web and digital engagement platforms and to be tailored to reflect agency specialism and market.
Tanist Property Lettings Management includes:
- Specialist Consultancy – reviewing your application and business needs and specifying innovative solution options to match your budget.
- Web Development – developing innovative ‘full service’ lettings agency websites or integrating BookworX into your existing website.
- Supported Systems Installation – our professional ‘in-house’ support team provides installation, onsite configuration, transition, data conversion and operation helpdesk support.
- Systems Integration – technical support to ensure new BookworX systems are fully ‘joined up’ with your office and mobile systems.
- Maintenance and Support – ongoing monitoring, guidance and maintenance aligned with priority access to our professional support team.
- New Technology Applications – guidance and advice on SMART technology and WiFi digital innovations that could improve the benefits of the BookworX system.
- Direct Marketing - access to 'in-property' tablets displaying agency and property specific information, from the Knowledge Hub, along with details of local attractions produced directly from the property record in the BookworX system.
- Reporting - custom report generation by database specialists.
To make sure that the BookworX system has direct access to the latest customer, property and bookings information, we also can build bespoke customer facing booking web sites and customer portals that are uniquely tailored to each client’s business and customer needs and integrate directly into the BookworX back office system.